Privacy Policy

We collect information you provide directly to us — such as your name, contact details, enquiry type and message — as well as limited technical information about how you use our website.

Information submitted through our contact and viewing enquiry forms is used solely to respond to your enquiry, arrange viewings and assist with accommodation applications.

When you contact us on WhatsApp, your phone number and message content are shared with us through Meta's WhatsApp service. We use this information only to respond to you and retain it in line with our record-keeping requirements.

We use a limited number of cookies to keep the website functional and understand how it is used. See our Cookie Policy for details.

We may use privacy-respecting analytics to understand aggregated site usage — such as which pages are visited most and how visitors reach us. This data is not used to identify individual visitors.

Personal information is stored on secure systems with access restricted to authorised team members. We retain information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

We use a small number of trusted third-party service providers (for example, email, hosting and messaging platforms). These providers are contractually required to protect your information and use it only as instructed by us.

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access or misuse.

You have the right to access the personal information we hold about you, to request corrections, and to ask that we delete information we no longer need to keep. To exercise these rights, please contact us.

Privacy queries can be sent to info@mziyakoproperties.co.za.